*Hybrid | Richmond, VA - this role requires 60% Travel* 

WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Check Us Out!

SUMMARY: The Director of Loss Prevention Field Audit (DLPFA) is responsible for leading the loss prevention and operational compliance audit function across a national portfolio of bowling centers, family entertainment centers, and water parks. This role is focused on ensuring operational compliance, enforcing internal controls, and identifying opportunities to reduce loss and risk exposure. The Director will lead a team of field auditors and collaborate closely with Operations, Finance, and HR to assess compliance with company policies and support a culture of accountability, safety, and integrity across all locations.  Working with the Regional Director of Loss Prevention, the DLPFA will have dotted line supervisory responsibility to the Loss Prevention Managers, and Loss Prevention Business Analysts as necessary to perform the outlined job responsibilities.  The DLPFA must have the ability to partner with District Managers, Regional Vice Presidents, and department heads to accomplish the Loss Prevention Department’s goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Primary duties and responsibilities include, but are not limited to the following.

• Lead the planning, development, and execution of field audit programs to assess operational compliance with company standards, policies, and procedures.
• Oversee a team of field auditors responsible for evaluating cash controls, inventory management, food & beverage operations, safety protocols, and guest service practices across 300+ locations.
• Conduct risk-based audits, identifying areas of non-compliance or vulnerability that could contribute to loss, or reputational risk.

• Assist with developing and implementing Loss Prevention programs that reduce internal/external theft and improve facility security.

• Develop and refine audit tools, scoring methodologies, and reporting systems to ensure consistent and objective evaluations.
• Collaborate with field Operations and site leaders to ensure audit findings are understood, corrective actions are implemented, and performance is improved.
• Work closely with Loss Prevention, Legal, and HR teams to support investigations and ensure proper documentation of audit-related violations.
• Analyze audit results and key performance indicators to identify trends, drive improvements, and inform broader LP strategies.
• Deliver regular audit summaries and risk reports to senior leadership with actionable recommendations.
• Assist with training field and unit-level leaders on audit expectations, control procedures, and compliance best practices.
• Support special projects such as seasonal openings, high-risk location assessments, and enterprise-wide compliance initiatives.

• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:  Supervises the Loss Prevention & Operational Compliance Auditors, such Loss Prevention Business Analysts as may be assigned and has dotted line supervisory responsibility to LPMs and LPBAs as necessary.

QUALIFICATIONS:

• Minimum 5 - 10 years of experience in loss prevention, internal audit, or compliance roles, preferably in multi-site entertainment, retail, or hospitality environments.
• Strong knowledge of operational auditing practices, internal controls, and risk management in customer-facing businesses.
• Experience managing geographically distributed audit teams and conducting large-scale field assessments.
• Working knowledge of CCTV, security systems, report platforms (financial, exception-based, etc.), POS systems, and MS Office Suite a plus.
• Relevant experience or equivalent combination of education and experience is also acceptable.
• Excellent interpersonal, analytical, and communication skills, with the ability to influence and educate operators at all levels.
• Comfortable working in fast-paced, dynamic environments with significant travel requirements (40–60%).

Preferred Qualifications

• Professional certifications such as LPC, LPQ, and / or Wicklander
• Experience with food & beverage audits, cash variance analysis, and safety protocols in amusement or entertainment settings.
• Bilingual (Spanish/English) is a plus.

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay rate for this position is $100,000 - $110,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.  

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits