SUMMARY:   The Sales Operations Technician reports directly to the Sales Operations and Systems Manager. The role involves data entry within the necessary sales systems to adjust product, pricing, marketing promotions, etc. The Sales Operations Technician will be responsible for answering incoming tickets and providing efficient, accurate, and strong customer support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Primary duties and responsibilities include, but are not limited to the following.

• Act as the sales support person for the Group Event Management System with regards to updates, releases, and trouble shooting.
• Provide professional and legible written support within our ticket system to resolve incidents.
• Keep clients informed on the progress of outstanding tickets.
• Work closely with the Sales Operations and Systems Manager to update pricing and products in Group Event Management System.
• Enters data (i.e. pricing) into a computer using various data entry techniques and keeps data organized so that it is easily accessible at any time.
• Compares and verifies data entered with source documents to detect errors.
• Review product and pricing updates to provide timely and meaningful feedback as part of a quality assurance strategy.
• Work closely with Sales Department to update lane maps and center resources
• Review lane map updates to provide timely and meaningful feedback as part of a quality assurance strategy.
• Work closely with Marketing Department to update promotions and codes in Group Event Management System.
• Review promotion application to provide timely and meaningful feedback as part of a quality assurance strategy.

• Act as the sales audit support person for the Group Event Management system with regards to refunds, transfers, reopening events, and write offs.
• Act as the sales account receivable person for the Group Event Management system with regards to researching balances and aiding in collection.
• Provides general administrative assistance (i.e. scanning, ordering supplies, shipping, receiving).
• Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:  n/a

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree and three to five years of administrative work; or equivalent combination of education and experience. Must be proficient in Microsoft Outlook, PowerPoint, Word, and Excel.

WORK ENVIRONMENT/PHYSICAL DEMANDS: General office environment where you will walk, bend and stand for periods of time.

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay rate for this position is $60,000/YR 

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

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