WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Check Us Out!

SUMMARY: 

The Operational Accountability Analyst plays a key role in improving operational performance across Lucky Strike centers by conducting thorough reviews of center operations through CCTV analysis and Operational Accountability Reports. This position identifies breakdowns in process execution, procedural non-compliance, and behavioral inconsistencies that impact service quality, efficiency, and profitability. The Analyst provides actionable insights to key stakeholders to drive accountability and continuous improvement. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Analyze CCTV footage across multiple centers to identify operational deficiencies, including service delays, safety violations, cleanliness issues, and non-adherence to standard operating procedures (SOPs). 

• Review and interpret Operational Accountability Reports to pinpoint trends, outliers, and areas of concern. 

• Document findings and compile clear, data-supported reports with visual evidence to support performance reviews and operational coaching. 

• Collaborate with Operations leadership and Center Management to recommend and implement corrective actions based on findings. 

• Track the effectiveness of implemented changes through follow-up analysis and re-reviews. 

• Support the development of standard methodologies for reviewing operational performance using both qualitative (CCTV) and quantitative (reporting) data. 

• Assist in the refinement of accountability reporting metrics and tools to enhance visibility and efficiency. 

• Maintain strict confidentiality and professional integrity in all investigations and analyses. 

DESIRED SKILLS: 

To perform this job successfully, an individual must demonstrate: 

• Strong observational and analytical skills with the ability to identify process gaps from video footage. 

• Strong observational and analytical skills with the ability to identify process gaps from video footage. 

• High attention to detail and accuracy in documentation and reporting. 

• Excellent communication skills (written and verbal) to convey findings to both operational and executive leadership. 

• Proficiency in Excel and familiarity with reporting dashboards; video editing or tagging software experience is a plus. 

• Ability to work independently and manage multiple concurrent reviews in a deadline-driven environment. 

• Prior experience with CCTV surveillance analysis, operations auditing, or performance management is preferred. 

EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent required. A college degree is not necessary for this role. Success is driven by strong analytical skills, attention to detail, and the ability to interpret both qualitative and quantitative data. Candidates with experience in operations, performance auditing, or surveillance analysis are highly encouraged to apply. 

WORK ENVIRONMENT/PHYSICAL DEMANDS: This position is fully remote.