Location: Hybrid, USA | This person should be located near one of our locations for in-person collaboration as needed.

WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Check Us Out!

Summary: The Training Administrator is responsible for designing, developing, and delivering in-person and virtual training programs that enhance associate performance and organizational capability. This role works closely with the Training Department and department leaders to ensure training content aligns with current company policies and procedures, driving engagement, retention, and effectiveness across all training efforts. 

Essential Duties and Responsibilities: 
Key responsibilities include, but are not limited to: 

Leadership & Strategy 

• Design, execute, and manage a variety of training initiatives, including onboarding, e-learning, and instructor-led programs. 

• Assess training impact by gathering feedback and evaluating employee performance. 

• Recommend and implement improvements to increase training effectiveness. 

• Serve as a subject matter expert (SME) for all operational company processes. 

Operations & Execution 

• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions. 

• Confer with department leaders to understand training needs related to changes in policies, procedures, technologies, and regulations. 

• Track and create reports on training outcomes and maintain training records. 

• Complete administrative tasks in accordance with internal deadlines. 

• Manage logistics, time, budget, and resources to ensure successful training delivery. 

Training & Development 

• Develop and maintain classroom handouts, instructional materials, and manuals. 

• Help foster an environment conducive to learning and retention. 

• Evaluate training programs periodically and adjust strategies as needed. 

• Support the maintenance of standards for Core Training locations. 

Qualifications 

• Background in training and/or operations 

• Strong communication, presentation, and interpersonal skills 

• High integrity with strong analytical and critical thinking skills 

• Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams 

• Demonstrated leadership and ability to develop others 

Education and Experience 
Required: 

• High school diploma or equivalent 

• Minimum of 2 years of experience in corporate training, learning & development, or operations with a strong training component 

• Proven experience facilitating both virtual and in-person training sessions 

• Experience designing or maintaining instructional content, materials, or e-learning tools 

• Familiarity with learning management systems (LMS) and training tracking tools 

• Ability to analyze training effectiveness and implement improvements based on feedback and performance data 

Preferred: 

• Experience developing and facilitating training in a corporate or hospitality environment 

Work Environment/Physical Demands: General office environment where you will walk, bend, and stand for periods of time. Extended workdays, weekends, and holidays may be required to support business needs.